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Applications of Workforce Analytics

  • August 11, 2022
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Bharani Kumar Depuru is a well known IT personality from Hyderabad. He is the Founder and Director of Innodatatics Pvt Ltd and 360DigiTMG. Bharani Kumar is an IIT and ISB alumni with more than 17 years of experience, he held prominent positions in the IT elites like HSBC, ITC Infotech, Infosys, and Deloitte. He is a prevalent IT consultant specializing in Industrial Revolution 4.0 implementation, Data Analytics practice setup, Artificial Intelligence, Big Data Analytics, Industrial IoT, Business Intelligence and Business Management. Bharani Kumar is also the chief trainer at 360DigiTMG with more than Ten years of experience and has been making the IT transition journey easy for his students. 360DigiTMG is at the forefront of delivering quality education, thereby bridging the gap between academia and industry.

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Work force analytics is a collection of sophisticated metrics and data analysis tools for fully assessing and enhancing employee performance. Standards include the duration of recruiting price per employment, participating rate, rate of retention, adding rate, rate of exchange, time for beginning, and offer. They also include staffing, training, and skill development standards.

It is an algorithm-based methodology that uses employee data to demonstrate a return on investment, or ROI, for decisions pertaining to the workforce and to learn more about potential future workforce plans. Talent management often makes use of labour force analysis. The key emphasis of talent management is personnel data.

Difference between Workforce Analytics and HR Analytics

Both terms (Workforce analysis and HR analysis) are sometimes used interchangeably, but there is a slight difference between the two.  Workforce Analytics is primarily related to talent management, with a particular focus on analyzing workforce data. Workforce analysis is rigorously identified concerning analytics software that manages and reports employee data.
 HR Analytics explores many areas of the organization as a whole. This can include day-to-day staff operations, procedural efficiency, or strategic organizational issues in other areas.
 If talent analysis is required, the reference should refer to the broader organization's commitment to comprehensive data acquisition, reporting, and analysis at multiple levels of the organization.

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Applications of Workforce Analytics

Algorithms used in workforce analysis may be created and used to important personnel management domains, like:

  • Recruitment
    1. It will automatically search your resume and unzip the application information rather than conducting a keyword search.
    2. Check a candidate's social media profiles and background to see if there are any red flags or encouraging indications.
    3. Make a list of candidates automatically.
    4. Find top talent that is similar to the top talent that is already employed by your organisation.
    5. By simplifying automated processes, recruiting expenses can be decreased.
    6. When selecting applicants, refrain from making gender-based judgements.
  • Retention
    1. For workers who are excelling but aren't yet acknowledged, monitor, caution, and change wage rates. Watch and record any activity in the security or productivity logs. Keep an eye out for and identify the actions of workers who might desire to quit the organisation.
  • Employee Administration
    1. Establish performance criteria to monitor employee progress and gauge their future potential for support. Determine where there are skills and training gaps among employees so that we may offer the proper support or training to increase employee satisfaction. To aid in succession planning, align talented people with the demands and performance standards of other jobs.

Implementation of Workforce Analytics

Managers and executives who deal with data are losing time since data by itself is meaningless. Here are the fundamental actions needed for a workforce analysis to succeed:

  • Start by identifying a personnel issue or a challenge that your business wants or needs to overcome. For instance, is it possible to increase employee engagement by filling skill gaps? You may choose the data and statistical models you require by asking specific queries.

What does the analysis report need to report?

For example, for the question asked in step 1, the information needed could be the ratio of training completion rate to employee survey results.

  • Determine the goal of the question.
     This means making sure that historical data or benchmarking standards are available to compare the collected data. As in the example question, the solution is to complete a particular training course.
  • Decide how to analyze and report the metric. 
    Knowing the levels or connections that will be monitored and analysed is necessary. Metrics might include connections with training outcomes from other departments, departmental benchmarks, and employee survey data in order to identify skill shortages in an organization's workforce. Does employee satisfaction differ significantly between individuals who have undergone extra skill training and those who have not?

How Workforce Analysis Helps Organizations

Workforce analysis helps organizations address labor force management challenges and opportunities more efficiently. Some of the benefits of an organization include:

  • Ability to identify potential candidates that best suit the needs and work culture of the organization. 
  • Ability to predict which employees will perform well. This allocates the appropriate resources to retain employees.
  • Determine the need for future organizational needs to ensure that recruitment meets talent requirements.
  • Identify factors that indicate employee involvement and job satisfaction to maintain a high-performance workforce.
  • Identify and flag new talents for future successor development.

Use case 1
To better understand how frontline staff performance affects customer experience and revenue, one organisation employed employee analytics.

What you want to know is: What elements enhance customer happiness and sales performance? The information gathered included details on personality features, routine management procedures, behaviours, and customer encounters. Then, in order to see if there was a correlation, we compared these metrics with financial incentives, chances for staff growth, etc. According to the findings, staff development is one of the most critical elements in boosting customer happiness and sales, while monetary rewards for motivation are comparatively little. Additional performance-influencing elements were also discovered in this study, including certain personality characteristics and shift duration. With this knowledge, the business was able to manage its sales more effectively.

Use case 2
Another company wanted to deal with high turnover in some of its key positions. We used the    algorithm to analyze data such as hire date, promotion history, tenure, role, performance, salary, job, and location.   They also used data from another analytical tool to measure areas of social engagement with employees.   What did you want to know: What are the factors that indicate that an employee is considering laying off?   As a result, the severance rate of employees with little social interaction was high.   By being able to find these warning signs, the company was able to intervene in such a situation, with sales declining by 25% over time.

Use case 3
The Amsterdam-based business provides solutions for employee analysis that are targeted towards recruiting tactics. The tool asks 16 questions of candidates to gather information on their preferences, including B. Promotions, employment security, perks, and compensation potential. Additionally, typical information about schooling and work history is gathered. Employers who use workforce analysis tools might ask themselves what sort of workers are required for a certain position while also learning more about what matters to candidates. can be used. The likelihood that the applicant will sign with the firm increases if the demands of the candidate can be addressed.

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